Frequently Asked Questions
We consider customer service to be the most important value we offer. If you do not find an answer to your question, please call or e-mail us at email@example.com. We appreciate the chance to be of service.
Q: The square footage of my project has changed since it was bid. How much will that affect the final price?
Because pricing is dependent upon square footage and depth, it is likely the price will be altered. Contact your salesperson and they will notify you of the exact amount.
Q. What kind of water access and pressure do you need?
We require faucet or well access within 200' of the pour with 35-40 lbs of pressure. Specific location/requirements will be discussed prior to the pour.
Q: We have a stairwell. What do we need to do in this area?
A bulkhead (piece of wood) needs to be installed at the top of the stairway. This provides a place for the pour to stop and eliminates crumbing at the stair's edge. The bulkhead will need to be the same depth as the pour depth. This allows an even floor/step surface. The bulkhead will become a permanent fixture or it may be replaced with finished lumber.
Example: If you are pouring 1 1/2" of Gyp-Crete on the floor above the stairwell, you will also need to provide a piece of wood that is 1 1/2" tall and runs the width of the stairs and/or landing.
Q: How long will it take for my floor to dry and how can I tell when it is?
Under normal drying conditions our product dries 1/8" per day. Normal drying conditions require good ventilation and dry air. Air movement is the key factor in drying time. Humidity and cold weather tend to increase drying time; direct sunlight tends to decrease drying time.
To see if the floor is dry and ready for floor goods, you may perform the following steps:
Cut a piece of 2' x 2' plastic film
Tape all four sides to the floor
Leave the plastic in place for 48-72 hours
Once you remove the plastic, if the covered floor is darker than the uncovered area, the floor is still wet. Repeat this process until the covered and uncovered areas are the same color. Additional moisture testing techniques can be found in Maxxon's Procedures for Attaching Finished Floor Goods to Maxxon Underlayments. Download further information on best drying techniques here.
Q: How do I install floor goods over your products?
All of the Maxxon underlayments we install provide an excellent base for your finished floor goods. Our customers have successfully installed glue down vinyl and composition tile; ceramic, quarry, and marble tile; glue down, 'floating', or nail down wood flooring; and carpet.
We can provide you with the proper recommendations for the particular floor goods you plan to install. Contact us for your copy of Maxxon's Procedures for Attaching Finished Floor Goods to Maxxon Underlayments.